How to Build a Localization Strategy for Any Industry

Regardless of industry, localization is the most effective way to broaden your market reach.

When done well, of course.

Because entering new markets with hastily-translated content will not cut it. To truly thrive, you need a plan. You need a localization strategy.

And my guide will help you create a great one.

What is localization strategy?

Localization strategy is a direction your company will pursue to adapt a product or service to a new market. The localization strategy outlines objectives and goals, internal and external stakeholders, budgets and timelines, as well as, tracking and monitoring processes.

The diagram below highlights the main localization strategy phases in green, while the steps involved in its implementation are marked in gray:

We’ll get to the planning and implementation of your localization strategy in the following sections, but now let’s see why you need it in the first place.

Why do you need a localization strategy?

Localization pays off. And in more ways than one.

Here are the benefits of a localization strategy:

Benefit #1: Lead generation

Of all the lead generation strategies, which one is the best?

Here at Centus, we think highly of localization. Our customers regularly report increased traffic to their localized websites, which is followed by new leads.

But don’t take it just from us:

• 300 percent ROI is reported by marketers who localize their products
• Up to 70 percent increase in conversion rates is reported by a former eBay executive.
• 40 percent of B2B customers won’t buy in other languages

So how can you generate new leads with the help of localization?

The premise is simple:

Localize your product and website to drive relevant traffic and increase leads. The investment practically recoups itself.

For example, look at all the traffic the American software company, Asana, gets for the Spanish version of its website:

That’s 2.2M monthly visits 🤯!

Even less frequently-used languages bring Asana a wealth of potential leads.

Take German, for example, which garners the company 380K visitors each month:

With the SEO conversion rate of 2.4 percent, the company is projected to generate 52.8K Spanish leads and 9.1K German leads.

Clearly, localization is a powerful tool for generating leads, and it works across the board.

No matter which language you localize into, you can almost certainly boost your traffic and, consequently, get more leads.

Benefit #2: Enhanced audience coverage

Localization helps you build an audience on social media. Whether you grow organically or buy ads, speaking the audience’s language is key to grabbing their attention.

For instance, the American company, Adobe, has created localized versions of its YouTube channel, and it pays off handsomely. Currently, the localized channels boast 91K subscribers for the French version and 59.8K for the German version.

Of course, not every company can afford to create local YouTube channels. But it doesn’t mean you can’t at least localize your ads.

The American software company, Zendesk, localizes its ads across the board, thereby substantially increasing its audience coverage.

For example, here’s Zendesk’s YouTube ad, which has reached between 3.5M and 4M French-speaking viewers.

Given that the conversion rate of YouTube ads is around 0.5 percent, Zendesk is looking at 17.5K to 20K leads. Worthy investment!

And here’s the company’s localized LinkedIn ad.

After being shown for just two days, the ad gained between 10K and 50K impressions among French-speaking LinkedIn users. At the conversion rate of 3.5 percent, Zendesk can expect from 350 to 1,750 leads.

The company has repeated the trick with different versions of the ad, converting large swathes of LinkedIn audience.

If you’re after similar results, give this localization strategy a try.

Benefit #3: Increased engagement

If you browse social media profiles of corporate giants, you’ll be surprised by how little engagement they get.

Just look at this Saleseforce’s video with over 4M views that has garnered a mere 18 comments and 517 likes.

To move the needle, companies should either localize their content or (horror!) make better content.

HubSpot, for example, excels at both—creating great content and localizing it for local audiences. Just look at its YouTube page where videos garner thousands of likes and dozens of comments.

With 161K views, the video has 127 comments and 2K likes. Another win for localization.

Benefit #4: Cultural alignment

By localizing your product, you embrace local cultures, thereby creating a deeper connection with your customers. This connection fosters brand trust and loyalty.

A company that kills at it? Pepsi. Just look at its hyperlocalized can design:

Cultural alignment is not easy to get right. But if you do, you’ll turn your customers into advocates for your brand. And that’s worth every penny.

Benefit #5: Competitive advantage

It’s simple: no localization, no leads. And those who know it, enjoy a competitive advantage. Why?

Because 76% of online buyers prefer to buy in their own language.

If your competitors haven’t realized how easy it is to localize their content, don’t wait! Follow our advice to create a localization strategy and gain a competitive edge.

Key areas of localization

I’m afraid I have bad news for those hoping to localize their product quickly and move on.

Sure you can go for low-hanging opportunities and localize just your product and website. But how satisfied will your customers be without localized onboarding. And will you be able to retain them without localized customer support?

For best results, pursue 100% localization:

• App
• Software
• Website
• Social media
• Forums
• Knowledge base
• Customer support
• Marketing assets
• Brand identity
• Technical content
• Legal content

Localization needs across industries

Realizing how important localization is, companies perform it en masse. No matter how hard you look, you won’t find an industry that doesn’t benefit from localization.

To implement their localization strategies, companies either use localization platforms or Language Service Providers (LSPs) services.

Here’s a breakdown of LSP clients across industries and their localization needs, based on data from the European Language Industry Survey:

How to build a localization strategy

Below, I’ll show you how to build a multilingual localization strategy, step by step.

Step 1: Research local markets

To start, choose the markets you are going to target.

Three types of data you need to collect 👇

• Product demand
• Competitor information
• Customer information

Let’s break it down:

Product demand

Use Google Analytics to monitor international traffic. All those visitors are potential customers who would appreciate a localized experience.

Don’t stop on prospects—also analyze your current customers. Dive into customer support requests, sales, and distributor data to find markets with the highest demand for your product. These are prime targets for localization.

Competitor information

Use data from market statistics, trade publications, and consultancy services to understand the competitive structure of potential markets.

SEO tools, such as Moz or Ahrefs, are also an invaluable source of data on your competitors.

Carefully examine the number of visitors in each location, organic keywords, paid keywords, and other SEO metrics. For more information, read our website localization guide.

Customer information

Finally, understand your customers. Here you might want to use:

• Surveys to get a pulse of your target buyers. Keep your surveys short and focus on objective questions to collect quantitative data.
• Interviews with your suppliers, potential customers, and local marketing firms to supplement the survey data.
• Observations to understand customer behavior organically through observational research.
• Focus groups to get a collective view of your buyers who discuss or test your product.

Step 2: Set localization goals and objectives

With a thorough understanding of the local market, set broad goals followed by specific objectives. The key question you need to answer is: Why am I localizing in the first place?

From there, establish specific objectives.

This is where my guide becomes more complicated as there are dozens of objectives you can set and use as KPIs.

💡 Pro tip: If you don’t want to get into the weeds, start with two localization objectives: website traffic and the number of leads from the localized content.

If you’re ready to go beyond the two objectives, roll up your sleeves and measure these localization KPIs:

Website traffic and engagement

Find out how well your website serves local customers:

• Visitor numbers: Use Google Analytics to track unique visitors from your target markets. Monitor trends over time and compare them to overall website traffic.
• Bounce rates: Measure the percentage of visitors who leave your website after viewing only one page. The lower the bounce rate, the better.

Bounce rate = (Single-page sessions / All sessions) x 100%

• Time spent on page: Track how long visitors spend on your localized landing pages.

Average time on page = Total time spent on page / Number of pageviews

• Conversions: Monitor desired actions (conversions) taken by visitors, such as signing up for a newsletter, submitting a trial form, or making a purchase.

Conversion rate = (Total conversions / Total visitors) x 100%

• Social media engagement: Track views, likes, comments, shares, and click-through rates on your localized social media content.

💡 Pro tip: Don’t tie the same metrics to all pages across the board! Instead, choose meaningful metrics for each page.

But don’t take my word for it.

Andriy Gurtovoy, Centus’ SEO Strategist says 👇

“Don’t just focus on measuring localized traffic numbers. To properly demonstrate localization ROI, apply relevant metrics to groups of pages. For example, measure the reduction in support tickets for the knowledge base or forum directory. For product landing pages, monitor conversion events such as trial registrations, downloads, or purchases.”

Sales and revenue

Compare sales figures from specific target markets before and after localization efforts:

• Localized revenue: Calculate the total revenue generated in a local market.
• Average order value (AOV): Measure the average amount spent by local customers during a single purchase.

AOV = Total revenue from target market / Number of orders in target market

• Sales conversion rate: Track the percentage of local website visitors who make a purchase.

Sales conversion rate = (Total sales / Total visitors) c 100%

• Customer lifetime value (CLTV): Calculate the revenue you expect from a customer over the entire span of their relationship with your company.

CLTV = (Average purchase value x purchase frequency) x customer lifespan

• Customer acquisition cost (CAC): Measure the cost of acquiring a new customer in a localized market.

CAC = Total sales and marketing expenses / Number of new local customers

• Market penetration rate: Assess your share of the local market.

Market penetration rate = (Number of local customers / Number of potential local customers) x 100%

Brand awareness and sentiment

There are several ways to keep track of people’s feelings towards your brand, including:

• Aided brand awareness: Calculate the percentage of local prospects who can recognize your brand’s name, logo, or packaging.

Aided brand awareness = 100 x number of potential customers who recognize your brand/total number of potential customers

• Brand consideration: Measure how many local prospects would consider paying for your service.

Brand consideration = 100 x number of potential customers who would consider buying your product/total number of potential customers

• Customer satisfaction index: Survey local customers to find out their post-purchase opinions on your product.

Customer satisfaction index = sum of average ratings in all evaluation attributes/total number of evaluation attributes.

📘 Relevant reading: A brand localization strategy that works in 2024

KPIs for freelancers and LSPs

Freelance translators and LSPs are vital to the success of your localization strategy. To help them meet your expectations, establish a KPI framework to assess translation accuracy, alignment with brand voice, and turnaround times.

Henry Simmons, Centus’ Managing Director emphasizes 👇

“To grow smarter and faster, create SLAs to hold freelancers and LSPs more accountable. Consider creating your own Localization Satisfaction Index to gauge customer interactions with translated content and interactions with support teams.”

After setting localization objectives, optimize them using the SMART framework:

Step 3: Identify areas of localization

The next step is to choose what to localize. It could be your product, service, website, marketing materials, customer support, or a combination of these elements.

Product localization

Does your product need changes to fit the new market? If you offer physical products, consider adapting packaging, labeling, and instructions to comply with local regulations and languages.

If you have an app or software, localize all translatable strings and adjust UI/UX. Furthermore, consider customizing its features and pricing structure.

To implement your product localization strategy, use the translation platform Centus.

The platform lets you translate all strings automatically. Then, your team of language experts can edit the translations in a single cooperative space.

📘 Relevant reading: How to localize an app

Website localization

Your website is often the first thing people see. Translate all website content into the local language, including tooltips, forms, and menu items.

The easiest way to translate your website is with the help of Centus. Simply upload your HTML, CSV, DOCX, or other files to Centus and let your team edit automatically-generated translations. There, they can share screenshots, leave feedback, and approve individual translations.

You can also use Centus to localize website visuals and UI. Use its convenient Figma plugin to instantly pull translations to all design elements.

SEO localization

Make sure your website localization strategy helps you show up in local search results.

Conduct thorough SEO research to optimize your website content, including meta titles, descriptions, and headers with locally-searched keywords.

📘 Relevant reading: A guide to international SEO

Marketing materials localization

Look at your ads, emails, ebooks, white papers, and other marketing materials. Do they need a makeover to connect with local audiences?

Let’s say you’ve allocated a budget for email localization. Start by segmenting your email list by location. It’s much more effective than a sweeping email blast.

Then, translate your emails using Centus and personalize them by catering to local interests.

Make sure to pay attention to the timing of your email marketing campaigns to align them with local time zones and preferences.

For example, your promotional calendar for the Chinese market might look like this:

Another example of marketing localization is social media ads.

Make your social media ads feel like they were made by locals. The simplest way? Well, get ads made by locals.

Here’s how Asana localizes LinkedIn ads for its Dutch marketing campaign:

Also make sure to generate buzz by collaborating with local influencers or experts. Plus, it will feel more authentic.

Asana does it really well for the German market:

Smart. If your localization budget can accommodate it, leverage local influencers too.

📘 Relevant reading: How to localize your marketing

User guides and customer support

Don’t forget to translate user guides, manuals, knowledge bases, and other support materials. People prefer getting help in their language, so it's a good idea to offer that.

Ensure that the content is user-friendly and easy to understand, even for non-technical users. You should also offer local customer support channels such as a dedicated hotline, chat, or email.

📘 Relevant reading: How to perform technical translation

Legal and regulatory compliance

A legal review is a crucial step in your localization strategy. It will help you ensure you follow all the regulations, from product labels to data privacy.

At the bare minimum, check compliance with these legal and regulatory requirements:

• General Data Protection Regulation (GDPR)
• Copyright laws
• Trademark laws
• Patent laws
• Advertising and marketing regulations
• Product labeling requirements
• E-commerce regulations
• Employment contract translation

📘 Relevant reading: A guide to legal translation

Step 4: Allocate a budget

Now, allocate financial resources to put your localization strategy into action.

Here are some general projects you should budget for, along with estimated costs:

• 💰 Translation costs: This core expense varies widely, typically ranging from $0.03 to $0.25 per word. Factors like language complexity, desired turnaround time, and document type (legal vs. marketing) influence the costs.
• 💰 Editing costs: Allocate resources for editing to avoid brand-damaging mistakes. Expect professional manual revisions to cost $0.02 to $0.05 per word and $75 to $150 per hour.
• 💰 Development costs: Adapting your website or product for different markets can involve technical adjustments. Budget between $10,000 and $50,000 (or more) for UI/UX modifications, local payment gateways, and content management systems.
• 💰 Technology investments: You might think Excel sheets work wonders, but it's easy to get overwhelmed with the sheer bulk of content. Instead, streamline your workflow using a professional localization platform. Subscription fees range from $99 to $500 per month.

Note that these are general estimates and can vary significantly based on your project scope, industry, and target markets.

Step 5: Assemble a localization team

After you've finalized your goals, budget, and deadlines, determine who will perform localization. You can create a localization team either as a part of your marketing department or as a standalone department.

Here are a few essential positions to include in your team:

• Top management: These roles will supervise the entire process, design the strategy, and make necessary adjustments to maximize your international growth.

👩 Product Manager, Localization Manager, Program Director

• Production and development: These roles will perform the day-to-day responsibilities in your campaigns, like translation, software development, measurement, and more.

🧔 Translator, Software Developer, Localization Engineer

• Quality assurance: These roles will monitor the quality and accuracy of your localization efforts.

👱🏼‍♀️ Localization Tester, Quality Manager

Step 6: Choose localization tools and technology

Having the right set of localization tools at your disposal can make all the difference. They streamline the process, reduce costs, and ensure linguistic accuracy. Start with these:

• Translation management systems (TMS), like Centus, centralize and streamline entire translation workflows, allowing you to localize content, visuals, and software. They are ideal for growing companies expanding into multiple markets with regular website updates and marketing campaigns.

• Computer-assisted translation (CAT) tools are ideal for freelance translators. They can suggest past translations, highlight repetitions, and ensure consistency across projects.

💡 Pro tip: Don’t look further than Centus. The platform has all the CAT features you’ll ever need.

• Machine translation (MT) engines, like Google Translate or DeepL, offer quick, rough translations, perfect for understanding the gist of content or generating initial drafts.

Here's a little breakdown to help you know which tools to go with:

• Small businesses: Start with MT and CAT tools or even freelance translators for simple projects.
• Growing companies: You can start with a TMS system and a translation agency. However, as your needs grow, explore localization platforms to meet the demand.
• Global enterprises: Invest in robust TMS or work with a localization platform to handle complex workflows and high volumes.

Tips to avoid localization mistakes

Crafting an effective localization strategy is a bit like walking a tightrope—it requires balance, precision, and a clear focus. To help, here are some practical tips and common pitfalls to avoid:

• Tech is great, but people are better. Although machine translation has advanced, it cannot replace the nuanced understanding of a human translator. For accurate and culturally relevant translations, blend machine efficiency with human expertise.
• Don't set it and forget it. Localization is an ongoing journey, not a one-time fix. As your brand and markets evolve, keep your content fresh and relevant. Think of it as a living, breathing thing!
• Allocate your resources wisely. Balance the cost of localization with expected returns. You should also regularly evaluate the ROI of your localization efforts to ensure effective resource utilization.
• Measure and optimize. Use KPIs like website traffic, conversion rates, sales, and customer feedback to assess and optimize your strategy regularly. This helps in identifying areas for improvement.
• Local experts are your friends. Partnering with local organizations/distributors who know their domestic market is a smart move. They'll guide you through legal regulations, help you adapt your marketing, and even connect you with local influencers.
• Rules matter. Every country has its own legal and privacy regulations. Do your research and make sure your localized content plays by the rules. For example, Facebook faced fines in Europe for not complying with GDPR regulations. Ensure you're aware of and comply with these local laws.
• Avoid over-localization. Be careful not to dilute your brand identity in an effort to localize. Maintain a balance between adapting to local markets and preserving your brand’s core essence.
• Consider cultural sensitivities. Humor, imagery, and even colors can have different interpretations in different cultures. Conduct cultural audits and involve cultural consultants to ensure your localized content resonates without offending anyone.

Localization strategy examples to inspire you

Before you start outlining your localization strategy, take a look at these successful examples of localization.

Netflix

Netflix started its international expansion in 2010 with a new target audience in Canada. This simple expansion campaign gave them the necessary experience to create a successful localization strategy for more challenging locations. Soon enough, Netflix reaped massive success in culturally diverse countries like Japan, India, and Korea.

Netflix’s localization plan hinged on three main factors:

• Translation: Netflix translates all subtitles in multiple languages and dubs voiceovers for each locale. The OTT brand runs A/B tests to optimize its translation for maximum customer satisfaction.
• Transcreation: Producing original content in local languages gave Netflix a competitive advantage. Many of its foreign-language shows, like Dark, Squid Game, and Money Heist, have boosted the company's bottom line and popularity globally.
• UX design: Netflix follows a “pseudo localization” tactic to create a personalized user experience for new markets from scratch and deliver a seamless user experience.

TripAdvisor

TripAdvisor’s Chinese market foray shows how to ace the localization strategy. After 60 million website visits from Chinese-speaking users, TripAdvisor launched a dedicated app for Chinese travelers worldwide.

TripAdvisor customized the user experience for three types of users from Mainland China, Taiwan, and overseas Chinese people. This unique strategy covered every user persona's travel-related needs by giving them a more familiar interface and chat in their own language.

Source: TripAdvisor

Parting thoughts

A good localization strategy means finding what makes each market tick—from the language they speak to the way they live. Leverage that knowledge to achieve your boldest business goals.

Now that you know how to create a localization strategy, it’s time to take action. You can start by exploring our content localization and marketing localization guides.

Then, sign up for Centus. The localization platform is perfect for SMBs and enterprises alike. Give it a try now!